Grab reduces driver fees and compensation following Vietnam investigation

Grab agreed to lower Vietnam driver fees to 32% and pay compensation after regulatory scrutiny.

Ride-hailing firm Grab has agreed to lower its driver fees and cap deductions in Vietnam following a regulatory investigation. The company will reduce the maximum combined platform and usage fees retained from drivers to 32%. The decision follows a review of driver complaints conducted by the national watchdog.

• The compensationThe company has also agreed to pay compensation to affected drivers following the review.
• The triggerThe changes were prompted by a preliminary review of driver complaints submitted between late August and mid-September.