Tech Firm Collapse Disruption Leaves GP Practices Without Online Services

Published 10h ago · Latest report 2h ago · Outage

Affects United Kingdom

AI summary35s readNegative

The collapse of a healthcare tech firm has knocked out online booking systems for hundreds of medical practices.

Hundreds of general practice surgeries across England and Wales have lost their online booking systems and websites following the unexpected collapse of technology provider Silicon Practice. Patient services face severe disruption as medical clinics revert to alternative communication methods while trying to restore their digital infrastructure. General practice leaders warn that the sudden outage will create substantial administrative hurdles for staff and patients alike.

The impactPatients are unable to book appointments or access online services seamlessly.

Why it matters

General practice surgeries increasingly rely on third-party technology vendors to manage patient appointments, prescription requests, and digital triage. When a key supplier fails, clinics often lack immediate backup systems, forcing staff back to manual processes and phone queues.

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What outlets agree on

Hundreds of medical practices across England and Wales lost their online services and appointment booking systems following the failure of technology supplier Silicon Practice.

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